Returns

Eligibility

Unopened MARIJAI products in their original condition and packaging may be returned within 14 days of delivery. Items must be free of signs of use, with all seals intact.

Return Window

Returns must be initiated within 14 days of the delivery date. After this window, we are unable to accept returns, though our Customer Care team remains at your service for any concern.

Opened or Used Body Oils

For hygiene and quality assurance, opened or used fragrance body oils cannot be returned. Each bottle is composed and sealed by hand, and we hold this standard so that every MARIJAI product arrives untouched to its next owner.

Refund Processing

Refunds are issued to the original payment method after your returned item has been received, inspected, and approved.

Approved refunds are typically processed within 5–10 business days, depending on your financial institution.

Exchanges

At this time, MARIJAI does not offer direct exchanges.

If your return qualifies under our return policy, you are welcome to place a new order once your refund has been processed.

Damaged or Incorrect Orders

If your order arrives damaged, or you receive an item other than what you ordered, please write to support@marijai.co within 5 days of delivery.

Kindly include your order number along with photographs of the item and its packaging so we may assist you as swiftly as possible.

Final-Sale Items

Gift cards, promotional items, samples, and any merchandise marked as clearance or final sale at the time of purchase are not eligible for return or refund.

How to Contact Customer Care

To begin a return or share a concern, please write to support@marijai.co with your order number and a brief note. A member of our team will respond within one to two business days.